Creative Operations · Systems · Scale

Creative
Operations
Leader.

Gabe Luna

Scaling distributed content systems across multi-market environments — where creative content and operations are unified.

~20 Markets Supported
8+ Concurrent Deliverables Daily
30–40% Fewer Intake Loops
20–30% Coordination Overhead Reduction
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The evidence,
not the claim.
High-volume pipeline across ~20 markets — 8+ concurrent deliverables daily Reduced intake clarification loops by 30–40% Decreased coordination overhead by 20–30% per project Led 10–20 producers across distributed teams in multiple time zones

01
Creative DirectorDirecting output across broadcast, digital, and social. Setting visual language and brand standards across a distributed team in multiple time zones and markets.
02
Operations ManagerOwning intake, triage, throughput, and delivery structure. Running hybrid Kanban/Scrum models across real production volume — currently averaging 8+ requests per day across ~20 markets.
03
Systems ArchitectDesigning the frameworks and diagnostic tools that make teams function at scale — from AI-assisted intake pipelines to the Creative Keystone logic model.
04
Hands-On ProducerBackground in broadcast production from the ground up. The systems thinking is grounded in years of execution — not removed from it.

Background in broadcast creative production since 2002, progressing from hands-on execution into leadership and now systems-level operations across distributed teams.

2002 – 2010
Creative Production & Broadcast Foundations
2010 – 2018
Promotions Producer / Creative Development
2018 – 2024
Creative Leadership — Manager / Director Roles
2024 – Present
Creative Operations & Systems Leadership — Multi-Market Hub

Selected Output

Broadcast · Community · Brand · Digital

Virginia State Police PSA — Unreal Engine
Best PSA — VAB 2025 · Virginia State Police
▶ Vimeo
Broadcast / Unreal Engine · Best PSA VAB 2025
Virginia State Police — Cinematic PSA
Watch on Vimeo ↗
3 Things to Know
3 Things to Know · WFXR
▶ Vimeo
Cross-Platform Series
3 Things to Know
Watch on Vimeo ↗
WFXR First at 10
Station Brand · WFXR News
▶ Vimeo
News Brand
WFXR First at 10
Watch on Vimeo ↗
Good Day Virginia
Morning Show Brand · Good Day Virginia
▶ Vimeo
Morning Show Brand
Good Day Virginia
Watch on Vimeo ↗
AHA Heart Walk Partnership
Community · AHA Heart Walk
▶ Vimeo
Community / Partnership
American Heart Association
Watch on Vimeo ↗
Melrose Plaza Community Campaign
Community · Feeding America / Melrose Plaza
▶ Vimeo
Community Campaign
Melrose Plaza / Feeding America
Watch on Vimeo ↗

Selected Work

04
CS — 01

Stabilizing Distributed Creative Operations

Kanban / ScrumHub ModelWorkflow Design

Following industry-wide consolidation, a centralized hub model was introduced to support ~20 stations. Immediate operational strain emerged from high-volume rapid-turn requests, inconsistent project structure, and unclear expectations creating revenue-continuity risk.

Introduced a hybrid Kanban/Scrum framework, prioritizing process clarity in the first 30 days before tooling. Established ownership and a throughput pipeline that could scale into organizational reporting.

~20Stations
30Day Activation
CS — 02

Reducing Friction Through AI + Automation

AI IntegrationPower AutomateIntake Design

Intake requests arrived inconsistently across multiple channels. Producers spent excess time clarifying incomplete submissions, and workflow visibility depended entirely on manual follow-up — creating single points of failure.

Designed a structured intake layer to standardize data capture. Integrated AI tools to accelerate high-impact content generation. Established a single entry point feeding into tracking and capacity reporting.

30–40%Fewer Clarification Loops
CS — 03

High-Impact Creative Across Broadcast, Marketing + Social

Brand CreativeMulti-PlatformRevenue Creative

Broadcast creative constrained by short timelines and repetitive formats. Pressure to deliver both brand and revenue outcomes simultaneously. Late-stage revisions due to unclear direction and difficulty translating abstract concepts into production-ready executions.

Developed mood boards to establish tone before production. Built daily/weekly output rhythms for revenue-driven turnarounds without sacrificing audience-targeting precision.

20–30%Coordination Overhead Reduction
CS — 04

Improving Throughput + Clarity Across Distributed Teams

Team ArchitectureWorkload BalancingMentorship

Distributed team model with producers across multiple markets. Uneven workload distribution, inconsistent expectations, and increased burnout risk from a lack of structural clarity. No built-in feedback loop for throughput or performance.

Established clear priority levels to remove ambiguity. Provided real-time production support and feedback. Maintained strategic focus while reducing coordination overhead.

10–20Producers Led

Creative Keystone
Logic Model

A structured diagnostic for evaluating and improving creative system performance. Used to identify bottlenecks and guide system-level improvements across distributed teams — before execution, not after.

Developed from real production environments. Applied across broadcast, marketing, and digital workflows.

Intake Clarity Workflow Friction Throughput Team Load Balance Output Consistency
Inputs
Intake
  • Clarity
  • Resources
  • Context
Process
Workflow
  • Communication
  • Handoffs
  • Prioritization
Outputs
Deliverables
  • Throughput
  • Turnaround
  • Consistency
Outcomes
Performance
  • Stability
  • Efficiency
  • Quality

What I Bring

CAP / 01

Creative Direction

Visual language, brand alignment, and storytelling strategy across broadcast, digital, and social. Mood board development and quality oversight at production volume.

CAP / 02

Workflow Systems Design

Intake structure, Kanban/Scrum implementation, and throughput modeling. Turning chaotic creative production into a measurable, repeatable system.

CAP / 03

AI + Automation Integration

Practical deployment of AI tools into production workflows — not as an experiment, but as structural improvements that reduce friction without sacrificing creative quality.

CAP / 04

Distributed Team Leadership

Building and leading distributed creative teams across markets and time zones. Mentorship-forward management that develops producer independence.

CAP / 05

Multi-Market Operations

Real-time operational authority across ~20 stations. Managing competing demands, timezone complexity, and station-level variation while maintaining consistent output standards.

CAP / 06

Revenue-Driven Creative

Producing creative that serves brand and revenue objectives simultaneously — with the workflows to deliver it under deadline, consistently and at scale.

Primary — Daily Use
  • Trello
  • Microsoft Power Automate
  • Microsoft Power BI
  • Adobe Creative Cloud
Advanced / Production
  • Unreal Engine
  • Cinema 4D
  • Final Cut Pro
Working Knowledge / AI
  • Microsoft Copilot
  • OpenAI / Codex
  • Claude (Anthropic)
  • Google Gemini
  • Adobe Firefly

From Collaborators

Gabriel consistently brought creativity, calm, and professionalism in a high-pressure environment.

Ernie ZunigaAnchor, KSAT 12 · 2025

A strategic and innovative thinker — able to complete complex creative projects with precision.

Jerry SpearsCreative Director, Ruggable · 2024

One of the most dependable and talented individuals I've ever worked with.

Gary BellCreative Director, Arizona · 2024

How I Work

Creative work doesn't fail at execution. It fails upstream — at structure, clarity, and intake.

Great creative teams are designed, not assembled.

  • Clarity at intake prevents rework downstream — structure is a creative decision
  • Distributed teams need explicit systems, not assumed shared context
  • AI and automation work best when they remove friction, not replace judgment
  • The best creative operations are invisible to the people they serve
Where I Add the Most Value
Complex, Scaled Environments
Multi-market, multi-platform creative operations where the challenge isn't talent — it's architecture.
Workflow Transformation
Redesigning intake, triage, and delivery so creative teams spend time creating, not coordinating.
AI-Assisted Creative Operations
Integrating AI tools practically into production — as a structural layer that improves throughput and reduces cognitive load.

Let's talk
creative ops.

Open to conversations about scaled creative operations, workflow transformation, and AI integration — across broadcast, agency, tech-adjacent, or consulting contexts.

📍 Based in Virginia  ·  Relocating to Dallas, TX (2026)